Customer Care

Warranty:

Hausmann Enterprises LLC “Hausmann” warrants to the original purchaser each Hausmann product shall be free from defects in material and workmanship (as detailed in Warranty Section below) and warrants to repair defects or when repair is not possible replace with an equal product. Warranty includes components, repair and labor for the first year, commencing on original shipment date of the product. After the first year, the duration of product warranty is for components only and is outlined in the table below. The Warranty does not cover damage related to alterations, accidents, neglect, misuse or if the product has not been used in accordance with Hausmann’s Instructions for Use or Operating Manual. The Warranty excludes normal wearing of parts or deterioration due to normal wear and tear. The Warranty does not cover damages related to shipments via a purchaser’s selected freight carrier and purchaser is responsible for all freight charges and any damage claims.

The Warranty shall be null and void without notice for damages of any kind as a result of:

• unauthorized repair or alteration of the product(s)
• unauthorized component replacements
• improper installation, setup, or operation of the product(s) not in accordance with the product’s operating manual
• failure to provide normal maintenance for the product(s)

Hausmann excludes any vinyl damage resulting from use of unapproved cleaning agents, including but not limited to, agents containing alcohol and other harsh cleaning agents. Repairs or replacements under warranty do not extend the warranty period of the device.

Hausmann reserves the right to inspect defective products and will determine the product repair required. All product returns, replacement or repairs require prior written approval with an issued Return Material Authorization (RMA). Any returns without an RMA will be refused at the sole expense of the customer. Please call customer support at 1-888-428-7626 for instructions BEFORE returning any defective or damaged products.

The duration of product warranty is outlined in the table below:

Returns:

Non-warranty returns will be accepted within 180 days from original shipment date. Hausmann shall review and inspect product returns with a valid Return Material Authorization. All returns for non-defective items are subject to a 15% restocking fee, if accepted. Products must be in good condition, in the original packaging, and in resalable condition. Hausmann will issue a credit less restocking fee based on inspection findings and re-salability of product. No returns for products denoted as non-cancellable and non-returnable will be permitted to be returned.

Custom products and products with custom logos are not returnable.

As a reminder, all product returns, replacement, or repairs require prior written approval with an issued Return Material Authorization (RMA). Any returns without an RMA will be refused at the sole expense of the customer. Please call customer support at 1-888-428-7626 for instructions BEFORE returning any product.

Service Life:

Hausmann will support products for seven (7) years from the original shipment date of product. Repair parts and repair service may be available past a product’s service life period if Hausmann is still selling the same model or another model that utilizes similar parts. Customer is responsible for all associated costs incurred beyond the warranty period.